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Client Support
Our Client Support Centre is open from 8.30am to 5.30pm, Australian Eastern Standard Time and Summer Time, Monday through Friday. If your call is urgent and outside these hours, please leave a message and an FM Innovations representative will contact you on the next business day. After hours support can be arranged with FM Innovations should the need arise.
All our staff are industry professionals with many years of experience and will continually look for ways to improve quality and add value to products our customers purchase.
How to Reach Us
Product Support:
Tel 1300 307 889
Fax (03) 9600 2333
Email support@fminnovations.com.au
General Sales Enquiries:
Tel (03) 9600 1646
Fax (03) 9600 2333
Email sales@fminnovations.com.au
General Admin Enquiries:
Tel (03) 9600 1646
Fax (03) 9600 2333
Email admin@fminnovations.com.au
Product Support
All clients that have signed on to a maintenance agreement entitles them to client support, problem-solving and trouble-shooting.
What To Have Ready When You Call or Email
Define the problem (in you own words). Put together a brief (one sentence) description. Ask the question, "Has anything changed since the product was last used"?
Gather information related to the problem. See the Checklist for Problem Reporting below. Then call us
Checklist for Problem Reporting
Please have the following information at your fingertips when contacting the FMI Support line...
| About You |
| Company Name |
| Your name |
| Contact phone number |
| Contact email address |
| About the Problem |
| Can the error be reproduced on other machines or projects? |
| When was your software or hardware upgraded? |
| About the Environment |
| Product or service with the problem |
| Release of Product/Patch level |
| Hardware being used ie PC configuration |
| Product Name your are making a report about |
| Product version |
| Windows operating system version |
| Service Pack Level of Operating System |
| WEB Browser being used and version |
| SQL database being used |
| Are ODBC databases being used? |
| How many users are affected? |
| How long ago did the problem occur? |
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Some Of Our Clients
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February 2010 / March 2010
FMI welcomes another new
client, FMI launches their new Customer Service Team, FMI newsletter.
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December 2009 / January 2010
FMI welcomes a new year and a new client, FMI newsletter, FMI donates money to chairty.
October / November 2009
FMI newsletter, FMI welcomes two new clients, Kador Group and Morton and Morton.
August / September 2009
FMI newsletter, WSM 4.5 release, latest client upgrades, FM articles and much more.
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Limited Budget:
FM Innovations Evergreen Software Rental Option
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Sales and Product Enquiries
sales@fminnovations.com.au
Technical Support
support@fminnovations.com.au
General Enquiries
admin@fminnovations.com.au
Essential Safety Measures
With the release of the Building Regulations 2006 it is now a requirement for all public buildings to have an annual essential safety measures report prepared before 13 June 2009. Click here for the latest ESM updates.
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