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Client Support

Our Client Support Centre is open from 8.30am to 5.30pm, Australian Eastern Standard Time and Summer Time, Monday through Friday.  If your call is urgent and outside these hours, please leave a message and an FM Innovations representative will contact you on the next business day.  After hours support can be arranged with FM Innovations should the need arise. 

All our staff are industry professionals with many years of experience and will continually look for ways to improve quality and add value to products our customers purchase. 

How to Reach Us

Product Support:
Tel  1300 307 889
Fax  (03) 9600 2333
Email  support@fminnovations.com.au 

General Sales Enquiries:
Tel  (03) 9600 1646
Fax  (03) 9600 2333
Email sales@fminnovations.com.au 

General Admin Enquiries:
Tel  (03) 9600 1646
Fax  (03) 9600 2333
Email admin@fminnovations.com.au

Product Support

All clients that have signed on to a maintenance agreement entitles them to client support, problem-solving and trouble-shooting.

What To Have Ready When You Call or Email

Define the problem (in you own words). 
Put together a brief (one sentence) description.  Ask the question, "Has anything changed since the product was last used"?

Gather information related to the problem.   See the Checklist for Problem Reporting below.  Then call us

Checklist for Problem Reporting

Please have the following information at your fingertips when contacting the FMI Support line...

About You
Company Name
Your name
Contact phone number
Contact email address
About the Problem
Can the error be reproduced on other machines or projects?
When was your software or hardware upgraded?
About the Environment
Product or service with the problem
Release of Product/Patch level
Hardware being used ie PC configuration
Product Name your are making a report about
Product version
Windows operating system version
Service Pack Level of Operating System
WEB Browser being used and version
SQL database being used
Are ODBC databases being used?
How many users are affected?
How long ago did the problem occur?





 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Some Of Our Clients


 

 

 

 


 

 

February 2010 / March 2010

FMI welcomes another new client, FMI launches their new Customer Service Team, FMI newsletter.

 

December 2009 / January 2010

FMI welcomes a new year and a new client, FMI newsletter, FMI donates money to chairty. 

October / November 2009

FMI newsletter, FMI welcomes two new clients, Kador Group and Morton and Morton. 

August / September 2009

FMI newsletter, WSM 4.5 release, latest client upgrades, FM articles and much more.

 

 

 

 

 

Limited Budget: 

FM Innovations Evergreen Software Rental Option


 

 

 

Sales and Product Enquiries

sales@fminnovations.com.au

 

Technical Support

support@fminnovations.com.au

 

General Enquiries

admin@fminnovations.com.au

 

 

 

 

 

 

 

Essential Safety Measures

With the release of the Building Regulations 2006 it is now a requirement for all public buildings to have an annual essential safety measures report prepared before 13 June 2009.  Click here for the latest ESM updates.