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Client Support

Our Client Support Centre is open from 8.30am to 5.30pm, Australian Eastern Standard Time and Summer Time, Monday through Friday. If your call is urgent and outside these hours, please leave a message and an FM Innovations representative will contact you on the next business day. After hours support can be arranged with FM Innovations should the need arise.

All our staff are industry professionals with many years of experience and will continually look for ways to improve quality and add value to products our customers purchase.

How to Reach Us

Product Support:
Tel 1300 307 889
Fax (03) 9600 2333
Email support@fminnovations.com.au

General Sales Enquiries:
Tel (03) 9600 1646
Fax (03) 9600 2333
Email sales@fminnovations.com.au

General Admin Enquiries:
Tel (03) 9600 1646
Fax (03) 9600 2333
Email admin@fminnovations.com.au

Product Support

All clients that have signed on to a maintenance agreement entitles them to client support, problem-solving and trouble-shooting.

What To Have Ready When You Call or Email

Define the problem (in you own words). Put together a brief (one sentence) description. Ask the question, "Has anything changed since the product was last used"?

Gather information related to the problem. See the Checklist for Problem Reporting below. Then call us

Checklist for Problem Reporting

Please have the following information at your fingertips when contacting the FMI Support line...

About You

Company Name

Your name

Contact phone number

Contact email address

About the Problem

Can the error be reproduced on other machines or projects?

When was your software or hardware upgraded?

About the Environment

Product or service with the problem

Release of Product/Patch level

Hardware being used ie PC configuration

Product Name your are making a report about

Product version

Windows operating system version

Service Pack Level of Operating System

WEB Browser being used and version

SQL database being used

Are ODBC databases being used?

How many users are affected?

How long ago did the problem occur?

Some Of Our Clients

August 2010 / September 2010

FMI newsletter, FMI launches their hosted solution, FMI implements new software development process, FMI welcomes a new client: EW Tipping Foundation.

June 2010 / July 2010

FMI welcomes three new clients, Reece, UniSuper and IAG, FMI teams up with Traka, FMI newsletter.

April 2010 / May 2010

FMI releases WSM Version 4.6, we welcome our first WA client, FMI launches on Facebook and Twitter, FMI newsletter.

February 2010 / March 2010

FMI welcomes another new client, FMI launches their new Customer Service Team, FMI newsletter.

December 2009 / January 2010

FMI welcomes a new year and a new client, FMI newsletter, FMI donates money to chairty.

October / November 2009

FMI newsletter, FMI welcomes two new clients, Kador Group and Morton and Morton.

Friday 20th August
FMA Vic Branch Lunch and Site Tour at the MCG

Thursday 25th November
FMA Awards Gala Dinner at Doltone House, Sydney

Limited Budget:

FM Innovations Evergreen Software Rental Option

Sales and Product Enquiries

sales@fminnovations.com.au

Technical Support

support@fminnovations.com.au

General Enquiries

admin@fminnovations.com.au

Essential Safety Measures

With the release of the Building Regulations 2006 it is now a requirement for all public buildings to have an annual essential safety measures report prepared. Click here for the latest ESM updates.